How can digital trust solutions like identity and access management (IAM) drive value through improved customer experience (CX) without sacrificing security? This topic will be covered by LeasePlan. LeasePlan is a leading provider of Car-as-a-Service, a trend where vehicle ownership is replaced by a subscription-based mobility solution. A key factor in LeasePlan’s success is a customer first approach that builds digital trust. However, considering the sheer amount of customer channels that are part of a chain like LeasePlan’s, this causes serious data security concerns. So, how does a company secure their data without sacrificing the CX? How do you provide access to the right people and entities while maintaining security standards? And how to reduce friction for customers while keeping their data secure?
Roel will present LeasePlan's identity-driven approach to security and its implications for CX to provide answers to such questions during his talk. After the presentation, there is an opportunity for an open discussion with Roel and the other participants. You are most welcome to join!
Roel Bierens, LeasePlan
Head of Digital Trust & Security – Identify
Roel Bierens is the Head of Digital Trust and Security – Identify at LeasePlan, where he had the opportunity to build the capabilities from near greenfield state. Currently, he is responsible for LeasePlan’s IAM (Enterprise, PAM, and Customer) and PKI. Previously, he spent 7 years as security consultant at Deloitte where he saw a large variety of security solutions before focusing on IAM.
How can digital trust solutions like identity and access management (IAM) drive value through improved customer experience (CX) without sacrificing security?
Location: Kasteel Woerden, Kasteel 3, 3441 BZ, Woerden
17:30 | Start program (including presentation, discussion and a 3-course dinner)
20:30 | End of formal program, opportunity for informal networking
Vision Dinner for Enterprise Architects, Security Architects & IAM Leads
During this Vision Dinner, Olivier Sessink, CTO at Joint IV Command of the Ministry of Defense, will give a presentation. More information will follow soon.
During this session, Jonas Rietbergen, Manager Data & Insights at Efteling, will share how the themepark harnesses its power to optimize energy consumption, predict guest numbers, plan for peak times, and elevate their overall operational efficiency for a more sustainable future. With real-world examples, Jonas will present his insights into how to start your data-driven sustainability journey and also the challenges that lie ahead such as the scaling up, measuring and change of behaviour in employees.