Utilizing Identity and Access Management to enable both security and superior customer experience | With Roel Bierens, Head of Digital Trust and Security – Identify at LeasePlan
November 28, 2023
How can digital trust solutions like identity and access management (IAM) drive value through improved customer experience (CX) without sacrificing security? This topic will be covered by LeasePlan. LeasePlan is a leading provider of Car-as-a-Service, a trend where vehicle ownership is replaced by a subscription-based mobility solution. A key factor in LeasePlan’s success is a customer first approach that builds digital trust. However, considering the sheer amount of customer channels that are part of a chain like LeasePlan’s, this causes serious data security concerns. So, how does a company secure their data without sacrificing the CX? How do you provide access to the right people and entities while maintaining security standards? And how to reduce friction for customers while keeping their data secure?
Roel will present LeasePlan's identity-driven approach to security and its implications for CX to provide answers to such questions during his talk. After the presentation, there is an opportunity for an open discussion with Roel and the other participants. You are most welcome to join!
- Small scaled peer session
- Open dialogue by means of the Chatham House Rule
Roel Bierens, LeasePlan
speaker
Roel Bierens
Head of Digital Trust & Security – Identify
Roel Bierens is the Head of Digital Trust and Security – Identify at LeasePlan, where he had the opportunity to build the capabilities from near greenfield state. Currently, he is responsible for LeasePlan’s IAM (Enterprise, PAM, and Customer) and PKI. Previously, he spent 7 years as security consultant at Deloitte where he saw a large variety of security solutions before focusing on IAM.
Company
LeasePlan
Apply here to participate in this Vision Dinner
Application
Approval
Receive information
Participation
I have attended a Flevum event in the past
I have not attended a Flevum event in the past
Questions?
Information
Topic
How can digital trust solutions like identity and access management (IAM) drive value through improved customer experience (CX) without sacrificing security?
Program
Location: Kasteel Woerden, Kasteel 3, 3441 BZ, Woerden
17:30 | Start program (including presentation, discussion and a 3-course dinner)
20:30 | End of formal program, opportunity for informal networking
Audience
Vision Dinner for Enterprise Architects, Security Architects & IAM Leads
Main language
English
Conditions
- Participants have to meet the previously described target audience.
- If applicable, our partners will be presented with every application.
- During all our sessions, the Chatham House Rule applies. This means that the participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed. This means that no report, no photos and no recordings are made of the meeting. The presentation will also not be distributed to the participants afterwards.
Partners
