Dealing systematically with critical situations – this is the essence of “crisis management”. Pre-crisis planning, communication and a fast, proactive crisis response are crucial elements of this. They serve a common purpose: building a resilient organisation that can continue business operations during challenging times.
Eveline van Bokhoven
Director Crisis Management
Eveline became the director of crisis management at KLM in January 2020, and described her first year as an “interesting start”. She joined at KLM as a management trainee in 2011 and has held various positions ever since, reaching from the engineering and maintenance department to revenue management in Paris. After her presentation, Eveline is looking forward to a lively discussion with her peers.
KLM’s business continuity management capability has been transformed by Eveline, by consolidating several separate divisions, including Emergency Response Management, Business Continuity Management, Contingency Management and first responders, into a single department, striving for maximal continuity.
During this Virtual Round Table, Eveline van Bokhoven will present how she transformed KLM’s business continuity management capability. She will also discuss how this improved KLM’s ability to react swiftly to new emergencies, how crisis & business continuity processes have been integrated in the organisation and the leadership challenges this brings.
After her presentation, there is a moderated discussion with Eveline and the other participants. You are most welcome to join!
15.55 | Dial in on Teams meeting
16.00 | Start Virtual Round Table
17.30 | End
Those responsible for Crisis, Security, Business Continuity & Resilience Management
Business Transformation & Innovation
During this Virtual Round Table, Elise Teuben, Head Innovation Joint IV Commando at the Ministry of Defence, will give a presentation. More information will follow soon.
As Chief Information Security Officer, Esther Schagen-van Luit is responsible for the cyber security strategy of Deloitte Netherlands. Furthermore, Esther and her team set guidelines, evaluate risks and manage incident response. During this Virtual Round Table, she will talk about the implementation of cyber security at the largest professional services company in the world and shine a light on how she works towards a culture of security first.