Foundation for Operational Resilience. Crisis management and continuity management at KLM

September 16, 2021

Dealing systematically with critical situations – this is the essence of “crisis management”. Pre-crisis planning, communication and a fast, proactive crisis response are crucial elements of this. They serve a common purpose: building a resilient organisation that can continue business operations during challenging times.

  • Small scaled peer session
  • Open dialogue by means of the Chatham House Rule
Sign up

Eveline van Bokhoven

Director Crisis Management

Eveline became the director of crisis management at KLM in January 2020, and described her first year as an “interesting start”. She joined at KLM as a management trainee in 2011 and has held various positions ever since, reaching from the engineering and maintenance department to revenue management in Paris. After her presentation, Eveline is looking forward to a lively discussion with her peers.


KLM’s business continuity management capability has been transformed by Eveline, by consolidating several separate divisions, including Emergency Response Management, Business Continuity Management, Contingency Management and first responders, into a single department, striving for maximal continuity.


During this Virtual Round Table, Eveline van Bokhoven will present how she transformed KLM’s business continuity management capability. She will also discuss how this improved KLM’s ability to react swiftly to new emergencies, how crisis & business continuity processes have been integrated in the organisation and the leadership challenges this brings.

After her presentation, there is a moderated discussion with Eveline and the other participants. You are most welcome to join!


15.55 | Dial in on Teams meeting
16.00 | Start Virtual Round Table
17.30 | End


Those responsible for Crisis, Security, Business Continuity & Resilience Management

Main language



  • Participants have to meet the previously described target audience.
  • If applicable, our partners will be presented with every application.
  • During all our sessions, the Chatham House Rule applies. This means that the participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed. This means that no report, no photos and no recordings are made of the meeting. The presentation will also not be distributed to the participants afterwards.

Contact information


Do you wish to be informed about our upcoming sessions? Subscribe to our monthly agenda!