Platform Organisational Change | ING’s Implementation of Employee Experience Strategies in an International Context: Valuable Methods to Increase Employee Engagement

June 20, 2023

During this Vision Dinner, Josje Schiltmans, Head of Employee Experience at ING - Wholesale Banking COO department, will talk about challenges, lessons learned and successful methods during the process of ING's goal to build a stronger network between employees, to finally form a stronger organisation. You are most welcome to join!

  • Small scaled peer session
  • Open dialogue by means of the Chatham House Rule

Josje Schiltmans, ING - Wholesale Banking COO

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Josje Schiltmans

Head of Employee Experience

Working for ING since 2013 in various roles. From communication, business/program manager agile implementation to lead trade finance, for both Retail as Wholesale Banking, in The Netherlands and Belgium. Always with a passion to improve the experience of employees. In 2020 I’ve set up Employee Experience across the leadership team of Wholesale Banking COO to increase employee engagement and international collaboration over 4000 colleagues in 40 countries by combing strategy (execution), HR and communications.

ING - Wholesale Banking COO


As a large multinational, it can be challenging to form a community within the international workforce network. How do you engage many people of different ages, backgrounds and cultures? ING Wholesale Banking wanted to tackle this problem in their COO department, which covers 4000 employees spread over 40 countries. ING's employee engagement strategy focuses on increasing employee satisfaction by getting people engaged and enthusiastic about ING's strategy and involving them in topics they value. The final goal is clear: satisfied employees can deliver greater ultimate value to clients. Josje Schiltmans, Head of Employee Experience at ING Wholesale Banking COO, has developed this program from strategy to operations.


Location: TBD

17:30 | Start program (including presentation, discussion and a 3-course dinner)
20:30 | End of formal program, opportunity for informal networking


Directors & Managers Human Resources

Main language



  • Participants have to meet the previously described target audience.
  • If applicable, our partners will be presented with every application.
  • During all our sessions, the Chatham House Rule applies. This means that the participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed. This means that no report, no photos and no recordings are made of the meeting. The presentation will also not be distributed to the participants afterwards.

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