Using data to serve customers in challenging times Vattenfall: using data is key to offer the best service possible

September 19, 2023

During this Vision Dinner, you will get the opportunity to discuss use-cases of how data can be employed to serve customers, and to exchange ideas and visions on how to enhance this in the future. You are most welcome to join this session!

  • Small scaled peer session
  • Open dialogue by means of the Chatham House Rule

Fleur van Epen, Vattenfall

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Fleur van Epen

Director Digital Innovation and IT



In the challenging times of the energy crisis, it is crucial to show support to your customers, especially if your business is at the core of the crisis and at the center of attention. But what can you as data executive do to assist customers with their problems while ensuring your business continuity? Fleur van Epen, Director Digital Innovation and IT at Vattenfall, will share how Vattenfall has approached this problem from a data point of view. Fleur will explain how Vattenfall used digital innovation, IT and data to support customers and provide them with the best possible customer experience.


Location: TBD

17:30 | Start program (including presentation, discussion and a 3-course dinner)
20:30 | End of formal program, opportunity for informal networking

This session is part of the Data & Analytics Platform, a collaborative initiative by Capgemini, Dataiku, and Snowflake to establish a strong network in which data executives from the leading companies of the Netherlands can exchange knowledge, openly discuss challenges, and cooperate on becoming more data-powered. In four sessions per year, the platform inspires and supports organisations in harnessing data effectively to become as impactful as possible and continue to create value. The combination of the extensive knowledge of the platform’s partners and the experience of the high-level speakers from a variety of backgrounds empower participants to embrace change, break silos, and democratise data in their own companies


Chief Data Officers, Directors of Data

Main language



  • Participants have to meet the previously described target audience.
  • If applicable, our partners will be presented with every application.
  • During all our sessions, the Chatham House Rule applies. This means that the participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed. This means that no report, no photos and no recordings are made of the meeting. The presentation will also not be distributed to the participants afterwards.

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