IT Driving Effectiveness and Employee Experience | Telenor’s HR in the lead of IT

April 25, 2023

The Telenor Group, a large conglomerate of telecom companies in Asia and Europe, went out early to fully embrace Flexible Work. That policy has remained unchanged post-pandemic despite conflicting experiences. During this Virtual Round Table, John Alphonse, Director Digital Employee Experience at Telenor, will provide rare insights into how things unfolded and lessons learned.

  • Small scaled peer session
  • Open dialogue by means of the Chatham House Rule

John Alphonse, telenor

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John Alphonse

Director Digital Employee Experience

John started working at the Telenor head-quarters in Norway in 2000. He received a grant to do a PhD at the University of Oslo. His dissertation was on Flexible Standards as a way to bring practices from one country to another. He returned to Telenor to join the Way of Work program. It started with Live Meeting 2005 as the replacement of phone conferences. Then SharePoint followed by facebook@work (later called Workplace), Microsoft 365 and Secure Remote Worker concepts. Each step securing the digital workplace and employee experience for first surviving the pandemic and then thriving with remote work.



The recent tumultuous years caused by the pandemic have accelerated the change in daily working practices. Today, only 13% of employees prefer to work solely in the office, with the remainder preferring to work partially or entirely remotely. While the morale and productivity benefits of a flexible work environment are undeniable, technical and operational considerations continue to present major challenges, especially employee experience.


Location: Microsoft Teams
16:00 - 17:30


Event for Directors of HR, IT, and Digital

Main language



  • Participants have to meet the previously described target audience.
  • If applicable, our partners will be presented with every application.
  • During all our sessions, the Chatham House Rule applies. This means that the participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed. This means that no report, no photos and no recordings are made of the meeting. The presentation will also not be distributed to the participants afterwards.
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