Are we truly as customer-focused as we think? In a market where products and services often seem interchangeable, the importance of genuine customer engagement has never been more crucial.
Robin Verlinde, Novo Nordisk
Senior Director Customer Engagement
Being a triathlete Robin thrives by discipline, goal setting, consistency, persistence and getting out of his comfort zone. He wakes up every day to do it a little better than yesterday and that same mindset helps him to execute Customer eXperience programs at scale. He loves to blow things up and put meaning behind all the buzz words floating around these days in organizations and help to turn them into reality. Engagement is a big ask for both parties and Robin wants nothing less than bringing back the love for customers, so both the company and the customer are excited to cut the wedding cake together. Robin has extensive (inter)national experience in Customer eXperience Management and is the Sr. Director Customer Engagement at Novo Nordisk
During this Vision Dinner, Robin Verlinde, Senior Director Customer Engagement at Novo Nordisk will share insights on how to transform an organization from an internally focused to a customer centric organization. According to Robin, engagement is a big ask and, especially when operating in a commoditized market, requires full focus across the organization. During this evening Robin and Tata Communications will touch on topics such as change management, using digital tools such as AI to improve customer experience, and involving internal stakeholders in your customer strategies – all to bring back the love for customers.
Location: Restaurant de HFSLG, Bosch en Duin
17:30 | Start program (including presentation, discussion and a 3-course dinner)
20:30 | End of formal program, opportunity for informal networking
Directors Customer Experience and Managers Customer Experience
English