Crisis Management at KLM | Delicate Balance Between Standardization and Flexibility
November 14, 2024
During this Vision Dinner, Cherissa Appelman, Director Crisis Management, will provide a view on crisis management within KLM. There is also plenty of opportunity to exchange experiences and network with Cherissa and the other participants. This evening offers a unique opportunity to learn from each other and gain valuable insights.
Cherissa Appelman, KLM
speaker
Cherissa Appelman
Director Crisis Management
Since 2022, Cherissa has been the Director of the Crisis Management Department. She began her career in 2018 as a management trainee and has since held various positions within operational and security departments. In addition to crisis management, her department is also responsible for emergency response management, business continuity management, and first aid (BHV).
Company
KLM
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Topic
Cherissa Appelman's role as Director Crisis Management at KLM Royal Dutch Airlines requires a delicate balance between standardised procedures and flexible adjustments. The complexity of the aviation industry and the diversity of possible crises make this a challenging but essential task. By combining a solid foundation of standardised protocols with the ability to adapt quickly and effectively to specific situations, KLM can better prepare for and respond to crises, ensuring the safety and continuity of operations. Cherissa is currently working on aligning the procedures on emergency response and crisis management. Key aspects in these processes are creating clarity for all stakeholders and deploying the right person in the right place.
Program
Location: Michelin Restaurant ‘t Amsterdammertje, Rijksstraatweg 119, 3632 AB Loenen aan de Vecht
17:30 | Start program (including presentation, discussion and a 3-course dinner)
20:30 | End of formal program, opportunity for informal networking
Audience
Crisis, Security, Continuity, Resilience, Communications & Safety Leaders
Main language
English
Conditions
- Participants have to meet the previously described target audience.
- If applicable, our partners will be presented with every application.
- During all our sessions, the Chatham House Rule applies. This means that the participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed. This means that no report, no photos and no recordings are made of the meeting. The presentation will also not be distributed to the participants afterwards.
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