Future-Proofing bol for Uninterrupted Excellence | How to create a business continuity mind-set?

June 13, 2024

During this Vision Dinner, Marco Plu will share his experience in setting up the business continuity strategy at bol. Where do you start, how do you bring people along, which departments do you connect, how do you fit in with daily operations and how are you sometimes overtaken by reality? The discussion will revolve around practical examples, debating many experiences to anchor the strategy in the operations. You are most welcome to join!

Marco Plu, bol

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Marco Plu

Business Continuity Manager

After studying econometrics, Marco started his career at Albert Heijn, where he gained broad experience in line and project management positions in store operations, commerce, marketing and logistics, among others. He came across Business Continuity (BCM) in 2019 as project manager of the "Ahold Delhaize Global BCM project," which led to the decision to pursue his career in BCM.

Marco is affiliated with the Dutch Chapter of the Business Continuity Institute (BCI).



As bol is the largest webshop company in the Netherlands and Belgium, the company has many processes and stakeholders to control. It is critical to mitigate protracted disruptions across IT, workforce, and external dependencies to prevent loss in revenue. To reduce these risks, the establishment of a robust business continuity strategy is a paramount necessity. Marco Plu, Manager Business Continuity at bol, started the process of developing the business continuity strategy 2,5 years ago by performing many business impact analyses to bring all processes in scope. Comprehensive crisis management protocols and training sessions were set in place to prepare all involved people for all possible situations. The ultimate objective is to seamlessly integrate business continuity into the daily operations of all departments.


Location: Hotel Nassau Breda, Nieuwstraat 23, 4811 WV Breda

17:30 | Start program (including presentation, discussion and a 3-course dinner)
20:30 | End of formal program, opportunity for informal networking


Crisis, Security, Continuity, Resilience, Communications & Safety Leaders

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  • Participants have to meet the previously described target audience.
  • If applicable, our partners will be presented with every application.
  • During all our sessions, the Chatham House Rule applies. This means that the participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed. This means that no report, no photos and no recordings are made of the meeting. The presentation will also not be distributed to the participants afterwards.

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