During this Vision Dinner, Edwin van Tricht, Director Customer Experience & Digital at a.s.r. will elaborate on the digital transformation, the challenges that traditional organisations face in this process and the importance of internal and external collaboration.
Edwin van Tricht, a.s.r.
Antoine de Wispelaere, 90North
Director Customer Experience & Digital
Edwin van Tricht has a broad experience in financial services. He joined a.s.r. in 2017, when he started working as Director non-life at Ditzo. At the end of 2019, he held positions within the organisation in the field of Innovation and Digital, and since the beginning of 2021 he has been appointed as Director Customer Experience and Digital at a.s.r.
a.s.r. is one of the top three insurance companies in the Netherlands. It offers insurance, pension and mortgages to consumers, entrepeneurs and companies. a.s.r. is also active as a fiduciary asset manager. The company is listed on Euronext Amsterdam and is included in the AMX index.
90NORTH provides the Tech platform for Unlimiting IT and consists of Bauhaus ArtITech, One Zero IT, Matrixmind, ncubed, Rvados and IT Rebels. Within 90NORTH, Antoine focuses on connecting people and customer transformation processes. Facilitating the right context to connect people and make them understand each other is the basis for developing a change vision and the associated transition approach. With a background of 25 years of experience in transitions and transformations, Antoine fulfills the role of moderator during the Vision Dinner of a.s.r.
Changing customer expectations, a competitive environment with rising cost pressures and increasingly complex regulations are driving the need for digital transformation in financial services. A major transformation like this requires changes in business operations, workforce, culture, and habits. Especially in traditional organisations, this can be a challenge.
a.s.r. is a Dutch insurance company for all types of insurance. One of a.s.r.’s strategy principles is: meeting customers' needs. To further develop its business and improve customer experiences, the organisation started years ago with a digital transformation by digitalising its back office. From here on, the transformation will be more customer-centric, allowing value creation in the customer journey using customer data and feedback.
Kasteelplein 1, 3417 JG Montfoort
17:30 - 20:30
Event for Directors of IT, Digital and Business Strategy
During this Vision Dinner, Benjamin Blaauw, Head of Development Automation at ABN AMRO will elaborate on the development of layered business application platforms that have a strong technical foundation but are flexible, customisable and easy to use for business units. Furthermore, Benjamin will discuss developments in the hyperautomation journey of ABN AMRO that combines cutting-edge technology to improve business processes. Subsequently, Erik Beverlo, Director Process Automation, will dive deeper into the value these developments provide from a business point of view.
Get inspired at this Physical meeting by the lessons learned of Maurice regarding creating a unique brand experience and the shift in customer expectations, for example the new generation of digital-savvy travelers. After his presentation, there is a moderated discussion with Maurice and the other participants. You are most welcome to experience the sphere in the citizenM hotel Rotterdam yourself!
During this Vision Dinner, Ted van Dongen, CIO at vidaXL, will elaborate on the IT strategy his organisation implemented to scale the operations rapidly. Furthermore, Daniel Gebler, CTO at Picnic, will give a practical example of how they organise their IT strategy by means of implementing IoT. Grown in a mature multinational, the focus of both organisations is to improve processes, stability, and the customer journey. After the presentation, there is the opportunity for an open discussion with Ted, Daniel and the other participants. You are most welcome to join!