Organisational change as foundation of innovation: The organisational and digital transformation at KPN

September 13, 2022

In this Vision Dinner, Bastiaan Gerrits, Director IT Mass Market at KPN, will elaborate on digital/IT pro-jects of recent years and the organisational transformation that made this possible. KPN’s Tech depart-ment has transformed into an agile organisation, which led to increased productivity and the ability to respond faster, better and more effectively to the wishes of the customer or changes in the environment. Bastiaan will highlight the most important learnings and wants to discuss organisational changes and the challenges the future will bring, such as scaling Agile and DevOps.

  • Small scaled peer session
  • Open dialogue by means of the Chatham House Rule

Bastiaan Gerrits, KPN

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Bastiaan Gerrits

Director IT Mass Market / Agile Theme Lead

Bastiaan Gerrits has been working at KPN since 2008. In April 2019 he is appointed as Director IT Mass Market, where he leads the IT DevOps for the consumer and wholesale market and manages the online/omnichannel domain. Furthermore Bastiaan is responsible for improvement of Business and Operational Support Systems. Over the past years, he has led many projects that are part of KPN’s digital transformation.



As a supplier of telecommunications and ICT services, KPN finds itself in a fast-moving market. It is essential to transform and innovate to stay one step ahead of the competition. This requires a customer-centric approach as well as a solid internal IT infrastructure. Large technical changes, however, require organizational support and sometimes even organizational transformation.


17:00 - 20:30

Location: Utrecht or Amsterdam Region


Directors of Information and Technology

Main language



  • Participants have to meet the previously described target audience.
  • If applicable, our partners will be presented with every application.
  • During all our sessions, the Chatham House Rule applies. This means that the participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed. This means that no report, no photos and no recordings are made of the meeting. The presentation will also not be distributed to the participants afterwards.
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