Bol.com: customer experience is key in the logistics process. Building a new fulfillment center
March 9, 2021
During this Virtual Round Table, Joost Poelgeest will tell you about the logistical implications of the growth of bol.com and the role of new centers, including a "state of the art parcel factory", now being realized in Waalwijk. He will also show you how such an extensive project is implemented in the current logistics strategy and he will discuss the balance between human and machine.
Joost Poelgeest, Director Logistics Infrastructure, Bol.com
Speaker
Joost Poelgeest, Director Logistics Infrastructure
As Director Logistics Infrastructure Joost is responsible for the logistic projects at bol.com. Joost started his career at bol.com in 2014. Before bol.com Joost worked at Ahold for 5 years. He is specialized in e-commerce, supply chain, logistics, operations, agile thinking and (large scale) project management.
Company
Bol.com
Consumers are increasingly shopping online, a trend that started years ago, but has gained momentum due to recent developments. Bol.com sees this trend reflected in the number of sales and over the past years, bol.com is also handling a growing number of partners that offer products through their platform. In order to keep up with this growth and at the same time serve customers even better, bol.com continuously optimizes its logistical process and builds new “fulfilment centers” that can accommodate up to a million unique items.
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Topic
The new distribution center in Waalwijk is equipped with smart technology that makes the work processes more efficient. In addition, the PostNL sorting process is placed within the new center, which makes the time between order and delivery as short as possible, with fewer transport movements necessary, resulting in customers who receive their orders even faster.
Program
15.55 | Dialing in on Teams meeting
16.00 | Start Virtual Round Table
17.30 | End
Audience
Directors Supply Chain & Operations
Main language
Dutch
Conditions
- Participants have to meet the previously described target audience.
- If applicable, our partners will be presented with every application.
- During all our sessions, the Chatham House Rule applies. This means that the participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed. This means that no report, no photos and no recordings are made of the meeting. The presentation will also not be distributed to the participants afterwards.
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