Virtual Round Table with Director-General Customs

January 18, 2023

During this Virtual Round Table, Nanette van Schelven, Director General at Customs, will discuss how the Dutch cabinet decided in 2020 to separate parts of the Tax and Customs Administration, Allowances and Customs. Nanette discusses the challenges and opportunities that the unbundling brings. After the presentation, there is room for extensive discussion and interaction with Nanette and the other participants. You are most welcome to participate in this meeting!

  • Small scaled peer session
  • Open dialogue by means of the Chatham House Rule

Nanette van Schelven , Customs

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Nanette van Schelven


Nanette has built a long and distinguished career within the national government. Before she took up her position as Director General at Customs, she fulfilled several administrative roles at, among others, the IND and the Ministry of Agriculture, Nature Management and Food Quality. Guiding Customs through the unbundling process is one of the biggest challenges of her career, but also one that Nanette tackles with great enthusiasm.



In January 2020, the government decided to unbundle the Tax and Customs Administration, Benefits and Customs departments. The goal: less complexity and improved governance. In this way, Customs, as an independent directorate-general, can respond more specifically to current affairs. This should improve services to citizens and businesses. However, the unbundling also brought major challenges: how do you develop a long-term strategy as an executive organization in a short period of time and, just as important, how do you implement it? And how do you do this in the midst of major developments such as Brexit and internal digitalisation?


Location: Microsoft Teams
16:00 - 17:30


For government stakeholders

Main language



  • Participants have to meet the previously described target audience.
  • If applicable, our partners will be presented with every application.
  • During all our sessions, the Chatham House Rule applies. This means that the participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed. This means that no report, no photos and no recordings are made of the meeting. The presentation will also not be distributed to the participants afterwards.
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