Fostering Customer Excellence through Digital Transformation | PostNL: delivery in the digital era

May 16, 2023

During this Vision Dinner, Eric van Duin, Director IT at PostNL, will take you on his digital journey and will elaborate on what transforming means for technology, processes, organisation models and (digital) leadership. He will also show some practical examples of how digitalisation boosted customer experience. After the presentation, there is an opportunity for an open discussion with Eric and the other participants. You are most welcome to join!

  • Small scaled peer session
  • Open dialogue by means of the Chatham House Rule

Eric van Duin, PostNL

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Eric van Duin

Director IT

Eric van Duin has 16 years of experience with PostNL, where he has held various digital and IT roles. As director of IT, he is responsible for PostNL's IT structure within the Digital business unit. His primary responsibility is to ensure the reliability and flexibility of all the platforms that connect PostNL to its customers and to deploy IT innovations that enhance the Customer Experience.



In recent years, PostNL has undergone a large-scale digital transformation, and has implemented numerous innovations in the front-end as well as in its logistic heart. The parcel service has been completely digitised: consumers know exactly when their package will arrive, the postal deliverer is informed of a changed route via an app, and smart algorithms predict how busy it will be, fuelled by API’s that retailers use to order ecommerce services. All with one goal: to better serve customers. This strategy has proven to be successful as PostNL has remained the market leader in parcel delivery. However, we all know transforming into a digital company isn’t easy, especially when dealing with legacy.


Location: Rotterdam area
17:30 - 20:30

More information will follow soon.


Event for Directors IT & Digital

Main language



  • Participants have to meet the previously described target audience.
  • If applicable, our partners will be presented with every application.
  • During all our sessions, the Chatham House Rule applies. This means that the participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed. This means that no report, no photos and no recordings are made of the meeting. The presentation will also not be distributed to the participants afterwards.

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